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The Works of Alix Kast
Avaya Customer Experience Work
Collaborated with a major airline client, a nonprofit theme park, a multimedia entertainment company, and others to improve their CCaaS. This included work with Chatbots and Voice User Interfaces. Improved customer experiences and decreased need for agent intervention. The actual work is confidential, samples can be shared upon request.
CGI Product Design Work
Worked with a major banking client to modernize their platform and increase usability in various parts of the bank, including their online platform as well as areas such as ABF, liquidity, and loans. Increased platform adoption and ease of use. The work is confidential, samples can be viewed upon request.
Rebuilt an online focus group from the ground up. Assisted with research and direction of team members. Increased product efficiency via usability and encouraged adoption through appealing aesthetics.
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Research for Toyota
Assisted in collecting and analyzing user data for Toyota. Examined emerging technologies and hosted Think Tanks with adults and teens to examine public opinions of self-driving vehicles to plan for their future usability. Resulted in a better understanding of user needs. Excerpts from this project can be shared upon request.
Created a comprehensive handbook for the Usability laboratory. Improved laboratory documentation and increased usability of the lab space and its equipment by thoroughly outlining capabilities of the laboratory.
Organized and directed the UXperience Conference hosted on campus. Supported a variety of attendees from students to local professionals in the user experience community. Sponsored by Precocity LLC and Axure RP.
Worked as a UX Team leader and directed a team of designers. Engaged in cross functional collaboration that resulted in a website designed to make COVID-19 data more accessible to the DFW community. Used wireframes and prototypes while conducting user surveys to determine most beneficial content for our users. The project ended before it was completed, prototype wireframes are available at the link above.
Researched the best practices for augmented reality and voice control in education. The internship was cut short due to COVID-19, so information was compiled into two whitepapers.
Conducted a literature review to examine how effective the tenure system is for design education. Worked with lab manager to finalize the document which is available on the Interaction Design Summit's website.
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